Terms and Conditions

Last updated: 10 October 2025

These Terms and Conditions (“Terms”) govern your use of the Efort Coach software-as-a-service platform (which includes the Efort Coach web, Efort Coach App and Efort App) operated by Efort Systems SL, headquartered at CALLE BESALU 109 – P. 0, 08026 Barcelona, Spain. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the services.

For questions about these Terms, please contact us at info@efortcoach.com.

1 – Who May Use the Service

• Age and eligibility: We do not set a minimum age for using the service. However, coaches are responsible for obtaining any required parental or guardian consent before training minors. By using our service you confirm that you have the authority to enter into these Terms and comply with all applicable laws.
• Countries and restrictions: We provide services globally and do not restrict users based on nationality or location. You may not use the service if doing so is prohibited by applicable law.

2 – Account Registration and Responsibility

• Registration: You may create an account by providing accurate and complete information. You can sign in using your email and a password, or via third‑party single sign‑on (Google). Each user is expected to maintain one account, though logging in with different Google profiles will create separate accounts.
• Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach. We reserve the right to suspend or delete your account without notice if it violates these Terms.
• Termination by you: You may delete your account at any time through the settings menu. When an account is deleted, your personal data will be processed according to our Privacy Policy.
• Termination by us: We may suspend or delete your account at any time, without notice or liability, if we determine it is inappropriate, offensive or violates these Terms.

3 – User Content and Responsibilities

• Coaching content: Coaches and athletes may upload or exchange chat messages, videos, images, audio recordings, training blocks and other training materials (“Coaching Content”). You warrant that you have obtained all necessary consent to share Coaching Content, especially when minors or health‑related data are involved.
• Acceptable use: You agree not to upload, post or transmit any content that is unlawful, offensive, harmful, hateful, discriminatory, defamatory, obscene, harassing or otherwise inappropriate. You must not upload content that infringes third‑party intellectual property rights, violates privacy rights or contains malware. You are solely responsible for the legality of all content you share and must not use the service to violate any laws or rights of others.
• Our role: We do not actively monitor or moderate Coaching Content. We may remove or disable access to content that violates these Terms or applicable law. Except for hosting and sharing the content among coaches and athletes as necessary to provide the service, we do not claim any ownership or licence over Coaching Content and will not reuse it for marketing, research or product training without separate consent.
• Prohibition on reselling: You may not resell, reproduce, duplicate, copy or exploit any part of our software or service without our express written permission.

4 – Plans, Fees and Payments

• Subscription plans: Efort Coach offers five subscription plans for coaches, each based on the number of athletes managed. A 10‑day free trial starts automatically when a coach creates an account.
• Fees: Subscription fees are detailed in your Stripe billing portal. Fees include any applicable taxes.
• Payment methods: All payments are processed by Stripe. Currently we accept Visa and Google Pay. Stripe handles all payment‑card details; we never store card information.
• Contract formation: When you purchase a subscription via Stripe, you will receive a receipt via email. You can manage your subscription (upgrade, downgrade or cancel) through the Stripe portal linked in your account settings.
• Automatic renewal: Subscriptions renew automatically each month. You may cancel at any time via the Stripe portal. Provided you cancel before the renewal date, your subscription will end on the current billing period and no further payments will be charged.
• Non‑refundable payments: All subscriptions are non‑refundable once the current billing period has started. No partial refunds are given for unused time.
• Price changes: We may update subscription fees. When we do so, we will notify you by email and specify when the new prices will take effect. Continued use after that date constitutes acceptance of the new fees.

5 – Right of Withdrawal

If you qualify as a consumer in the European Union or the United Kingdom, you normally have a right to withdraw from digital service contracts within 14 days of purchase. However, by starting the 10‑day free trial and then purchasing a subscription, you acknowledge that the service is fully performed upon payment and you waive the statutory right of withdrawal. Subscriptions are therefore non‑refundable once the billing period begins.

6 – Availability, Service Interruptions and Updates

• Service availability: We strive to maintain continuous access to the service. However, we may need to interrupt access for maintenance, updates or due to issues with our third‑party providers (such as hosting, database or payment processors). We aim to keep interruptions minimal.
• Service modifications: We may change, add or remove features or functionality. If any change materially affects your use of the service, we will notify you in advance.
• Updates: By using the service, you consent to our automatic application of updates, patches and modifications. Updates may be necessary for continued use.

7 – Limitation of Liability and Indemnification

• Limited liability: To the maximum extent permitted by law, Efort Systems SL, its subsidiaries, affiliates, officers, directors, agents, partners, suppliers and employees shall not be liable for indirect, punitive, incidental, special, consequential or exemplary damages arising from or relating to your use of the service. Our total liability for any claim is limited to the amount you have paid us in the twelve months preceding the event, or the duration of your subscription, whichever is shorter. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or intentional misconduct.
• Indemnification: You agree to defend, indemnify and hold us harmless from any claims, damages, losses, liabilities, costs and expenses (including legal fees) arising out of your use of the service; your violation of these Terms; your violation of third‑party rights; and any content submitted through your account.

8 – Intellectual Property

• Ownership: All intellectual property rights in our software, website, branding, logos and other content are owned by Efort Systems SL or its licensors. Except for the limited rights necessary to use the service, no rights are granted to you.
• Trademarks: “Efort” is a trademark of Efort Systems SL. You may not use our trademarks without our prior written permission.
• License to use the service: We grant you a limited, non‑exclusive, non‑transferable right to access and use the service for your internal business or personal purposes. You may not sublicense, assign or otherwise transfer this licence and you may not copy, modify, distribute or sell any part of the service except as expressly permitted by us.

9 – Changes to the Terms

We may modify these Terms at any time. Material changes will be notified to you via an in‑app notice, and will apply from the date indicated in the notice. Your continued use of the service after the updated Terms become effective constitutes acceptance. If you do not agree to the changes, you must stop using the service and delete your account.

10 – Governing Law and Jurisdiction

• Governing law: These Terms are governed by the laws of Spain and, where applicable, EU consumer protection legislation. If mandatory consumer protection laws in your country of residence provide greater protection, those laws will prevail.
• Jurisdiction: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain unless otherwise required by mandatory consumer law.

11 – Dispute Resolution

If you are a European consumer, you may use the European Commission’s online dispute resolution platform for resolving disputes arising from online contracts. The platform is available at https://ec.europa.eu/consumers/odr.

12 – Miscellaneous

• No waiver: Our failure to enforce any right under these Terms does not constitute a waiver.
• Severability: If any provision is invalid or unenforceable, it shall be interpreted to make it valid and enforceable; if this is not possible, the provision will be removed and the remaining provisions will continue in full force.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our written consent. We do not assign or transfer these Terms to another entity without your consent.
• Survival: Provisions of these Terms that by their nature should survive termination (including indemnification, limitation of liability and intellectual property) will remain in effect even after your account is deleted.
• Entire agreement: These Terms constitute the entire agreement between you and Efort Systems SL regarding your use of the service and supersede any prior agreements.
• Third‑party links: The service may contain links to websites or resources provided by third parties. We have no control over those resources and are not responsible for their content or availability. The inclusion of any link does not imply our endorsement.

By using Efort Coach, you acknowledge that you have read, understood and agreed to these Terms and our Privacy Policy.